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Technical delivery duty：
- Deliver change into the organization through the application of ‘best in class’ business analysis and change management skills
- Support an effective governance framework to ensure the appropriate level of oversight and control is in place across their project
- Lead detailed business analysis with business stakeholders which might include impact analysis, investigation into business processes, systems, data flows, reporting, solution definition and design, change management and communications
- Planning, leading and delivering the technical delivery of our product (Agile Methodology)
- Working with product managers and facilitating workshops to understand and priorities their requirements
- Review and validate that requirements documented by the business meet industry standards
- Developing and evaluating solutions to make recommendations that align with wider business strategy
- Managing the end to end delivery of product changes and features by planning and overlooking tasks with Engineering, Product, QA & Support teams
- Ensure governance, planning and tracking is in place to successfully deliver
- Proactively solve day-to-day problems and exercise good judgment, including the determination of when to escalate issues
- Communicate proactively overall status of projects, issues and potential project risks
- Collaborate with internal employees to identify and define project requirements, scope and objectives
- Ensure objectives are met as the project evolves
Customer-oriented duty：
14. Provide service and support to DOOH media owners: enabling business, ensuring optimum platform knowledge and usage, provide trading insights and driving overall revenue growth for the customer15. Design and help implement new business solutions for our clients. Develop and refine innovative solutions to complex problems.
16. Facilitate deal execution between buyers and sellers, providing expertise across all programmatic trading models and platforms (PMP, programmatic direct/automated guaranteed) and assisting on troubleshooting of deals
17. Support media owners in their set up, knowledge and utilization of the platform, uptake of new features and trade with new demand partners
18. Support sales efforts to upsell and cross-sell new products to media owners
19. Drive self-service utilization of the platform, transitioning to programmatic trading. Influence media owners’ monetization strategy and programmatic demand generation.
20. Coordinate product feedback and ensure up to date knowledge and training of all platform features between internal and external stakeholders
21. Provide technical support to teams within the organization and to external clients when required
22. Support technical implementation and testing in accordance with agreed requirements
23. Provide guidance and direction to the business for UAT and effectively communicate and priorities issues for resolution
24. Regularly monitor system performance to ensure the VIOOH platform is running to business standards, bring solutions when issues occur
25. Develop and strengthen relationships with key business stakeholders
26. Engage with business sponsors and stakeholders to gather and translate business requirements for successful technical delivery
Skills & Qualifications
SKILLS & QUALIFICATIONS (to include e.g. technical skills; professional qualifications)- 5+ years of experience in similar roles, with a proven track record of projects delivered on time with positive outcomes
- Excellent understanding of advertising technology, programmatic exchanges, digital targeting, tracking and related trading models
- Follow a Kanban/Agile logic adjusted to the specification of each team and project
- Skilled in delivering BA documentation with strong attention to detail
- Skilled in interpreting and communicating business requirements with technical understanding
- Actively participate to reduce to minimum the time between each release working in the direction of Continuous Deployment.
- Experienced working in projects with a focus on process re-engineering, requirements capture and full software development lifecycle knowledge
- Experience of working with/for media owners and sound understanding of their interaction with commercial and technical partners
- Ability to educate and transition customers to a new method of trading, but protect a core business
- Extraordinary customer service and relationship management experience
- Ability to work under pressure with demanding timescales
- JIRA Experience
- Experience working in an Agile/Scrum environment
- Working knowledge of SQL Databases (MySQL preferred) and basic network configuration
- Working Knowledge of IT Hardware and Software
- Fluency in English and Chinese
PERSON SPECIFICATION (to include e.g. core competencies, personal qualities etc.)
- Strategic thinker with an ability to thrive in a fast-paced and collaborative environment
- Architecture capability and experience in interpreting requirements into high-level design
- Highly motivated and detail oriented
- Excellent communication, presentation and leadership skills
- Proven ability to articulate complex technical concepts and issues
- Complex problem-solving skills
- Make timely and sound decisions regarding complex issues, ensuring broad understanding of the rationale and implications
- Build support for ideas through persuasion and consensus-building and intervene in difficult situations to resolve disagreements and conflict with others constructively
- Take ownership of problems, work autonomously to ensure resolution
- Support implementation of large-scale change
Welcome experience
Knowledge of the OOH industry.
Travel
Although this position will be based in Shanghai, some European and US travel will be required.